The Raving Patients Podcast



, Episode 


Why Crafting an Unparalleled Experience for Your Patients Is Vital in Dentistry | Daniela Skeen



, Episode 


April 12, 2024

Why Crafting an Unparalleled Experience for Your Patients Is Vital in Dentistry | Daniela Skeen

Did you learn customer service at dental school?

Most dental professionals barely scratch the surface of business-related subjects in their education. 

But to have a thriving dental practice, you need to deliver an unparalleled patient experience. And for that, learning the art of customer service is a must.

To explain how to achieve this is today’s guest, Daniela Skeen. She’s the founder of Dentaedge, CFO of National Direct Signs, and an influential speaker, coach, and consultant to dental professionals, empowering them to take charge of their careers. 

Since 2009, Daniela has been committed to elevating dental practices through effective communication and processes, empathy, accountability measures, personalized care, and an unwavering focus on customer service.

In this episode, we discuss the power of top-notch customer service through Daniela’s business perspective. She offers practical tips for elevating patient satisfaction and how she helps dental professionals set their practice apart, encouraging patient loyalty and positive referrals.

Daniela also talks about: 

  • Using elements of branding, decor, and signage. 
  • The importance of first impressions.
  • Professionalism faux pas and how to prevent them. 
  • How team interactions can contribute to a memorable patient experience.

Ready to transform your dental practice into a place patients rave about? Tune in now.

Key Takeaways:

Introduction (00:00)

Meet Daniela Skeen (00:51)

The Power of Exceptional Customer Service for a Successful Practice (04:18)

Communication & Listening is Key (15:19)

A Few Out-of-The-Box Ideas to Gain & Retain Patients (21:48)

Simple Communication vs. Clinical Terminology (28:22)

Lightning Round Q&A With Daniela (30:19)

Additional Resources:

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September:

Use code RAVING to save $100 on registration.

Connect with Daniela Skeen:



Learn proven dental marketing strategies and online reputation management techniques at:

This podcast is sponsored by Dental Intelligence. Learn more at:

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at:

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!



Len would love to connect with you.

Request An Appointment

Please call (000) 000-0000 or use the form below to schedule your appointment.

Thank you! Your request has been received. We will call or email you to confirm your appointment date and time. To speak with someone right away, please call our office.
Oops! Something went wrong while submitting the form.
Website & Branding By