In this episode of the Raving Patients Podcast, I sit down with Mandy Madeline—an experienced clinical assistant turned dental operations expert and now a leader at Pay Proudly. With nearly two decades in the industry, Mandy offers a unique lens into how systems, communication, and simple changes can make a huge impact on your bottom line.

We dig into:

• How to reduce credit card processing fees without upsetting patients
• The truth about surcharging—and how to do it the right way
• Why in-house membership plans are a must (and how to make them work without tech headaches)
• The #1 leadership mindset that boosts team performance and office culture
• Simple front office scripts that improve patient trust and reduce confusion

You’ll walk away with clear, actionable strategies to streamline your practice operations, elevate your patient experience, and protect your profitability.

Whether you're a dentist, manager, or team member, this episode is packed with take-home tools to make your day-to-day smoother and your practice stronger.

🎧 Listen now, and don’t forget to subscribe and share it with your team!

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Key Takeaways

00:00 Introduction to the Raving Patients Podcast

01:43 Mandy Madeline's Journey in Dentistry

03:24 Transitioning Roles in the Dental Industry

09:09 The Controversy of Credit Card Surcharges

15:37 The Importance of In-House Membership Plans

22:11 Creating VIP Experiences for Patients

22:33 Systems Reflect Your Practice's Standards

24:02 Advice for Dental Practices

24:48 Lightning Round Q&A

29:52 Conclusion and Final Thoughts

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Connect with Mandy

Visit payproudlyhealth.com

You can also find Mandy and the Pay Proudly team on Facebook, LinkedIn, and Instagram—just click the links on the website or head straight to the demo scheduler in the top right corner.

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🎯 Exclusive Listener Offer:
Mention Raving Patients Podcast or my name (Dr. Len Tau) when you schedule a demo with Pay Proudly and receive free installation and $100 credit toward your equipment.

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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/

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