On this episode of the Raving Patients Podcast, I sit down with nationally recognized revenue cycle expert Cissy Mangrum of RevTech Partners and Maximize RCM Consulting. With nearly three decades of leadership experience in both healthcare and dental, Cissy has helped countless practices streamline their operations, reduce denials, and improve their bottom line.

Revenue Cycle Management (RCM) isn’t just about billing—it touches every part of your practice, from credentialing to front office workflows to clinical documentation. In this conversation, we break down why most problems occur long before a claim is denied, and how simple behavioral and operational shifts can radically improve your collections, cash flow, and even patient experience.

If you’ve ever wondered why claims are getting stuck, why AR is piling up, or how to make RCM work for your growth goals, this episode is a must-listen.

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What You’ll Learn from This Episode

• Why RCM starts at the very beginning of your processes, not just the back end
• The top five reasons claims get denied—and how to prevent them
• Key benchmarks to know if your practice has an RCM problem (like days in AR and net collections %)
  How technology and AI are changing verification of benefits and claims submission
• The connection between RCM, cash flow, and EBITDA—especially if you’re preparing to sell your practice
• The impact of RCM on patient experience, and how transparent communication and financing options build trust and loyalty

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Key Takeaways

02:50 Introduction to Revenue Cycle Management

04:40 Understanding Revenue Cycle Management

12:55 Challenges in Revenue Cycle Management

17:48 Common Issues in Claims Submission

20:08 Identifying RCM Issues

25:59 Impact of RCM on Cash Flow and EBITDA

27:54 RCM and Patient Experience

32:15 Technological Innovations in RCM

34:33 Lightning Round Q&A

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Connect with Cissy

Want to learn more from today’s guest? You can reach Cissy at:

• Email (RevTech Partners): cissy.mangrum@revtechpartners.com
• Email (Maximize RCM Consulting): cissy.mangrum@maximizeRCM.com
• Websites: revtechpartners.com | maximizercmconsulting.com 
• LinkedIn: Connect with her directly on LinkedIn—she’d love to hear from you.

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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

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This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

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This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/

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Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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