What if your front desk never missed another call again? What if AI could handle the busywork so your team could actually focus on patients? Today’s episode dives into the technology reshaping dentistry faster than anything we’ve seen in the last decade.

In this episode, Len dives deep into one of the fastest-growing trends transforming dentistry: conversational AI. He sits down with Dr. Miles Beckett — former medical doctor, serial tech entrepreneur, and CEO/co-founder of Flossy, the AI platform behind one of dentistry’s most advanced AI receptionists, Fiona.

Together, they unpack how AI is reshaping patient communication, scheduling, staffing, and the entire dental front office. If you’ve been curious (or skeptical) about AI, this episode will give you clarity on where the industry is heading — and how practices can leverage this technology to run leaner, smarter, and more profitably.

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What You’ll Learn From This Episode

AI has exploded into the dental world in the last 24 months — but what’s hype and what actually works? Len and Miles break down:

• Why AI isn’t replacing your team — it’s supporting them
  
  
• What really separates one AI receptionist platform from another
  
  
• How poor staffing inspired the creation of Fiona
  
  
• Why voice quality, call logic, and PMS integration are the real differentiators
  
  
• What the next five years of dental AI will actually look like
  
  
• How AI can personalize the patient journey better than ever
  
  
• The truth about negative reviews tied to AI phone answering
  
  
• What dentists should ask before choosing an AI solution
  
  
• How robotics and imaging AI are changing clinical care
  
  
• Why the dental industry is uniquely primed for rapid AI adoption
  
  

Plus, Dr Miles shares entrepreneurial insights in a rapid-fire Q&A — including the smartest investment he ever made (spoiler: it’s crypto).

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Key Takeaways

00:40 Introduction to the Raving Patients Podcast

01:51 Meet Miles Beckett: A Journey from Medicine to AI

03:41 Flossie: Revolutionizing the Dental Front Office

05:30 The Future of AI in Dentistry

10:00 Differentiating AI Solutions in a Competitive Market

12:24 Lessons from Medicine Applied to Dentistry

14:50 Challenges and Opportunities in AI for Dental Practices

18:05 Addressing Concerns: AI vs. Human Interaction

23:55 The Role of AI in Replacing Human Jobs

26:20 Choosing the Right AI Solution for Your Practice

28:50 The Future Patient Journey with AI

32:59 Final Thoughts and Q&A Session

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Connect with Dr Miles

If you’d like to learn more about Flossy or see Fiona in action, you can connect directly with Dr. Miles Beckett here:

Website:
https://flossy.com
(AI receptionist, demos, product info, case studies, pricing)

LinkedIn:
Miles Beckett, MD
(Professional updates, leadership posts, dental AI topics)

Contact Flossy:
info@flossy.com
(General inquiries, demos, support, onboarding questions)

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This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

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This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/

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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

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