In this episode, Dr. Len Tau sits down with Paul Chadwick, VP at PureLogic, to explore how artificial intelligence is reshaping the way dental practices operate — especially at the front desk.

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Paul breaks down how PureLogic leverages AI, analytics, and automation to improve patient communication, reduce missed calls, and enhance practice efficiency. Together, they discuss what “data-driven dentistry” really means, how AI can empower rather than replace staff, and what metrics matter most for growth.

Whether you’re a solo practitioner, part of a DSO, or just curious about AI’s practical applications in dentistry, this conversation will give you real-world insights into using data to drive smarter decisions and better patient experiences.

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Key Takeaways

• AI isn’t the future—it’s here now. Dental practices using AI to analyze calls and automate responses are already improving conversion rates and reducing missed opportunities.
  
  
• Missed calls are hidden revenue leaks. The average practice misses 30–40% of calls, and PureLogic’s data shows that following up with AI-powered text can recover many of those lost appointments.
  
  
• Patient preference matters. Voice, text, and chat-based AI tools meet patients where they are, improving satisfaction and accessibility.
  
  
• KPIs drive decisions. Tracking missed call rates, conversion rates, and patient engagement metrics can reveal where your practice is losing revenue—and how to fix it.
  
  
• AI + people = the winning combo. The goal isn’t to replace front office staff, but to free them up to focus on relationships and in-person care.

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Connect with Paul

🔗 Website: purelogic.com

📧 Email: paul@peerlogic.com

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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

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This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

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This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/

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Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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