The Raving Patients Podcast


, Episode 


4 Clinical Record-Keeping Mistakes That Could Doom Your Practice


, Episode 


September 16, 2022

4 Clinical Record-Keeping Mistakes That Could Doom Your Practice

Keeping well-organized clinical records it's one of the most challenging parts of running a dental practice - one single mistake could put your practice in serious legal trouble. So, what can practice owners do to protect their business?

First off, it's a good idea to develop a solid record-keeping system and ensure that your team understands it well. Identifying potential areas where mistakes are likely to occur is also essential.

For instance, one of the main reasons behind inadequate clinical records is handwritten entries in patient records. It's a painfully simple mistake to avoid, yet common in dentistry. So, if you're still adhering to the handwritten format, you should consider switching to digital - there are fantastic dental practice management software options that will make your life easier.

If you want to learn more, don't miss this week's episode of 'The Raving Patients Podcast'!

Roy Shelburne, a dental professional, consultant, and speaker, joins me to discuss dentistry's most common record-keeping mistakes and a few valuable tips for practice owners on avoiding potential legal risks. 

As a practice owner, Roy learned the importance of proper record-keeping the hard way. His unfortunate experiences with the law inspired him to become a speaker and help practice owners improve their record-keeping practices.

Roy shares his story and the lessons he learned from his experiences. We also discuss the importance of documentation, billing, and coding and why your whole team must be concise and diligent regarding clinical records.

Key Takeaways 

  • These clinical record-keeping mistakes could doom your practice (00:00)
  • Roy's story and lessons from his unfortunate experience with the law (01:30)
  • Potential legal risks practice owners should know about (10:41)
  • The importance of documentation (18:44)
  • How a single team member's mistake could put your practice at risk (23:54)
  • How can dental practices reduce record-keeping errors? (28:05)
  • Lightning round questions (30:43)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

Learn more about Roy:

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at:



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